Terms and Conditions

The General Terms of Use ("TOS") contain the general contractual terms for the use of the online store operated by Varga Zita e.v., registered office: 1201 Budapest Nagy Győry István street 52., Hungary, tax number: 90056615-1-43, as the service provider ("Service Provider"). Please use our services only if you agree with all of the terms and consider them binding upon yourself. This document is not archived, it is concluded solely in electronic form (it does not qualify as a written contract), and it does not refer to any code of conduct. The TOS can be read at the following link: https://www.zizudraws.hu/en/terms-and-conditions

Service Provider's Data

Name: Varga Zita e.v.
Headquarters: 1201 Budapest Nagy Győry István street 52., Hungary
Contact: webshop@zizudraws.com
Tax number: 90056615-1-43
Registration number: 59193728
Name of the registering authority (company court): National Tax and Customs Office, Budapest (NAV)
Phone: 06705394648
Host provider: https://www.webnode.com

Basic provisions

Hungarian law shall govern any issues not regulated in these Regulations and the interpretation of these Regulations, with particular regard to the relevant provisions of Act V of 2013 on the Civil Code ("Civil Code") and Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society. The mandatory provisions of the relevant laws shall apply to the parties without any separate stipulation.

Legal notice

The content of the Website – unless otherwise indicated – is the copyright and civil law property of the Service Provider. The original content of the Website and any component of its pages (e.g. internet content, text, image, design, animated photo, illustration, program, sound, graphic elements, video, etc.) may only be used with the prior written permission of the Service Provider. However, any reproduction must comply with the provisions of the law in force at all times (in particular, the Civil Code, the Criminal Code, Act LXXVI of 1999 on copyright). Any component or content of the Website, whether in whole or in part – whether online or in printed form – may be reproduced and/or publicly published, or used in any other way (in particular: reproduced, used publicly or in a closed database; data changed or used for a different purpose; etc.) may only be used with the prior written permission of the Service Provider. However, the Service Provider reserves all rights to distribute and otherwise use the Website, or any part thereof. It is prohibited to take over, reproduce, publish, modify, distribute, copy, indicate as your own, resell the product, or otherwise use the Website, or even a part thereof, or any component thereof (e.g. product, service) for commercial or other purposes without the prior written permission of the Service Provider. In the event of the written consent of the Service Provider – which sets out the conditions of the permitted use – the user is obliged to indicate the name of the direct author, i.e. Varga Zita, and the Website as the source.

The Service Provider also reserves all rights to display, promote, distribute all products found on the Website, as well as any related services, as well as the domain names and/or secondary domains legally used by it. It is prohibited to use the Website, products and/or services to reverse engineer or reverse engineer source codes in any way, or to create user IDs and passwords in an unfair manner; to use any application that can modify the Website or any part of it.

Intellectual property and copyright infringements entail legal consequences under the relevant laws (in particular: Civil Code, Criminal Code, Copyright Act). The Service Provider reserves the right to take immediate legal action against infringements in order to protect its rights and economic interests - without prior notice to the infringer. In addition to the above, the Service Provider reserves the right to impose and demand a penalty of HUF 250,000 + VAT / day, i.e. two hundred and fifty thousand HUF per day, as well as general sales tax, in the event of the above-mentioned unlawful use of the Website – without the prior written permission of the Service Provider – verified by notary certification – against the infringer. By demonstrating unlawful behavior – i.e. by unlawful use of the Website in whole or in part – the infringer expressly accepts this penalty clause agreement in a manner that is binding on him/her. In addition to the penalty, the infringing user is obliged to compensate the Service Provider for any other damages and costs resulting from the infringement.

Data management

You can find out more about data management by clicking on "Privacy Policy" at the bottom of this Website or via URL https://www.zizudraws.hu/privacy-policy

Scope of products and services available for purchase

Through the services provided by the Service Provider, the Service Provider shares stationery, accessories and textile goods with customers. Product orders can only be placed via the Website. The Service Provider does not accept orders placed by other means, in particular by telephone, fax, e-mail or letter, unless the Service Provider has provided otherwise for the given product, e.g. in the case of events or market events. Products purchased via this Website can be collected by post, personal collection is not possible, except at the location of current events or market events, pre-ordered from the Website, if the Service Provider gives this option or has previously drawn attention to this on the related social media platforms or in the newsletter. The price of the products includes VAT and the packaging fee, but does not include the delivery fee.

In this Webshop, the Service Provider displays the product name and description in detail, and displays photos of the products. The images displayed on the product data sheet may differ from the real ones, in some cases they are included as illustrations.

If a promotional price is introduced, the Service Provider fully informs Users about the duration of the promotion. The Service Provider does everything possible to ensure that the product-related data on the website (especially the product price, availability, description, etc.) is as accurate as possible. An obviously incorrect price of 0 or 1 HUF resulting from a system error does not qualify as an invitation to make an offer, except for gift products announced as part of promotions. The images displayed next to the products are illustrations.

Process of order

The Buyer can find out about the detailed characteristics, price, delivery fee, duration and conditions of the product or service he wants to order by clicking on the product name or the image depicting the product.

1) Cart:

The Customer can place the product in his virtual cart by clicking on the button labeled "Add to cart". When he places the product in his cart, a number appears next to the virtual cart icon, informing the Buyer that the product has been placed in his virtual cart. By clicking on the virtual cart icon, the contents of the cart are displayed on a new page: the cart page. On the cart page, the Customer can modify the order and delete an item from the cart. If everything is in set, the Customer can start the order by clicking on the "Checkout" button, by entering the requested data. Registration is not a prerequisite for purchasing.

2-3) Billing and shipping data

In the next two steps, the Customer must enter the billing and shipping details. The shipping address only needs to be entered separately if the Customer have selected a different delivery address than the billing address. The site automatically calculates the postage based on the sum of the shipping address and the weight of the products. By clicking on the "Continue" button, the settings can be approved.

4) Payment options

In the next step, the Customer must select the desired payment method from the available options, which can be PayPal or Stripe, i.e. payment by bank card. By clicking on the "Continue" button, the settings can be approved.

5) Review and confirmation

A summary of the purchase details is displayed on this page, where the Customer can check the details of the order one last time before it is finally sent. In the case of payment by bank card (Stripe), the Customer can enter the bank card details here. In the case of PayPal, the page will redirect the Customer to the PayPal interface. At this page, it is also possible to enter a discount code, if such a code is available to the Customer at the current time. Also on this page, the Customer can confirm by placing a check mark in a checkbox that they have read, understood and accepted the Terms and Conditions and Privacy Policy of the online store. By clicking on the "Finish Order" button, the Customer can finalize the order and send it to the Service Provider.

Modification, undoing:

The Customer can modificate data at any time during the order process: on the pages (1.) "Cart", (2.) "Billing", (3.) "Shipping", (4.) "Payment", (5.) "Confirmation" settings are visible above the ordering process, which can be modified directly by clicking on the captions of the individual modules. In the "Cart" section, the Customer can delete a product from the cart by clicking on the trash can icon or change the quantity of the product(s) the Customer want to order in the "Quantity" column.

If the Customer has finalized the online ordering process by entering the requested data and clicking on the "Finish Order" button, they place an order, which is considered a binding offer on the part of the Customer. However, this offer does not automatically mean that the Service provider has accepted the Customer's offer. After finalizing the order, the Customer will arrive at a short feedback interface, following by receiving a notification about the Purchase by e-mail.

Payment options

Stripe and Paypal.

Delivery options

Hungarian Post Office - home delivery

The Service Provider is obliged to immediately confirm the receipt of the Customer's order to the Customer electronically. If this confirmation does not reach the user within the expected deadline depending on the nature of the service, but no later than 48 hours from the date of sending the user's order, the user is exempt from the offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the Customer when it becomes available to them. The parties may deviate from the above rules if they have agreed to this.

Order processing and fulfillment 

Orders are processed within the expected deadline from the date of sending the order, depending on the nature of the service, but no later than 48 hours.

General fulfillment deadline: expected within three working days from the confirmation. If the Service Provider and the Customer have not agreed on the time of fulfillment, the Service Provider is obliged to fulfill the contract at the time or within the time specified in the Customer's notice, or in the absence of a notice, no later than thirty days from the date of receipt of the order by the Service Provider. 

If the Service Provider fails to fulfill its contractual obligations because the product specified in the contract is not available, it is obliged to inform the User immediately and to refund the amount paid by the User immediately, but no later than thirty days. Fulfillment of this obligation does not exempt the Service Provider from other consequences of its breach of contract.

Right of withdrawal 

According to the regulations of Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses, the User may withdraw from the contract and return the ordered product within 14 days of receiving the ordered product without giving any reason.

Pursuant to Government Decree 45/2014. (II. 26.), the Customer may withdraw from the purchase without giving any reason within 14 days of receipt (product receipt), or in the case of a contract for the provision of services, within 14 days of the commencement of performance of the contract. The Customer may exercise his right of withdrawal/termination by means of a clear written statement to this effect or by using the declaration template in Annex 2 of the aforementioned Government Decree, exclusively by e-mail (webshop@zizudraws.com) or by post. (1201 Budapest Nagy Győry István street 52., Hungary). The Customer exercises his/her right of withdrawal / termination within the deadline if he/she sends his/her withdrawal / termination statement before the expiry of the deadline specified above.

The Service Provider is obliged to refund the purchase price paid by the Customer, as well as the cost of delivering the product to the Customer, immediately after the Customer's withdrawal, but no later than fourteen days after becoming aware of the withdrawal. The Service Provider shall pay the purchase price and the original delivery cost by bank transfer. The cost of returning the product shall be borne by the Custome.

The cancellation/termination deadline is

1. a) in the case of a contract for the provision of services: "expires 14 days after the date of conclusion of the contract";

2. b) in the case of a contract for the sale of a product: "expires 14 days from the day on which the Customer or a third party designated by the Customer, other than the carrier, takes possession of the product".

If the Customer withdraws from the contract or terminates the contract, the Service Provider shall refund all consideration (fees) paid by the Customer immediately, but no later than 14 days from the receipt of the Customer's withdrawal/termination statement. During the refund, we will use the same payment method as the payment method used in the original transaction, unless the Customer expressly consents to the use of another payment method; the Customer will not incur any additional costs as a result of the use of this refund method. In the event of withdrawal, the Customer is obliged to return the product to the Service Provider at the same time as the withdrawal to the address 1201 Budapest Nagy Győry István street 52., Hungary. The direct cost of returning the product shall be borne by the Customer. The Customer is hereby informed that the Service Provider will withhold the refund until the product is returned to it by the Customer or until the Customer has provided proof that it has been returned to the Service Provider, whichever is earlier. The Customer shall only be liable for any diminished value of the product if it has been used beyond the limits necessary to establish the nature, characteristics and functioning of the product

We would like to draw the Customer's attention to the fact that in order to assert a claim, it is necessary to have an invoice or receipt for the product or service and present it to the Service Provider to identify and verify the purchase

Complaint handling 

The webshop is obliged to inform the Customer about its registered office, the place of complaint handling - if it does not coincide with the place of distribution or sale - and the method adapted to the specifics of the given activity, commercial form or method, as well as the mailing address of the enterprise or the enterprise's customer service for the purpose of communicating complaints and - if complaints are received in this way - its electronic mail address, internet address and telephone number.

Miscellaneous provisions

The provisions of the Privacy Statement shall apply to cookies, newsletters and DMs, as well as to data management and processing. 

The Service Provider shall not be liable for critical or other opinions written about the service, which in all cases reflect the position of the visitors of the site. However, the Service Provider shall be entitled to delete opinions and statements that violate public taste, the Service Provider's business interests, or the law - at its own discretion. 

The Customer may request information or file a complaint regarding his/her order at the following contact details:

• By filling in the contact fields on the Contact page and pressing the "Send" butto
• Via physical mailbox: 1201 Budapest Nagy Győry István street 52., Hungary

The Service Provider is obliged to respond to the written complaint in writing and take measures to communicate it within 30 days of its receipt, unless otherwise provided for by a directly applicable legal act of the European Union. The Service Provider is obliged to justify its position rejecting the complaint.

You may initiate a conciliation board procedure for the simple, quick, out-of-court settlement of disputes (consumer disputes) arising against the Service Provider. The competent conciliation board according to the registered office of the Service Provider is: Budapesti Békéltető Testület; 1016 Budapest, Krisztina körút 99. III. emelet 310., Hungary; mailing address: 1253 Budapest, Pf.:10, Hungary. In the absence of recourse to the Conciliation Board, the Parties are entitled to assert their rights, claims and disputed issues before a court with jurisdiction and competence in accordance with the relevant provisions of the Code of Civil Procedure.

The customer may also file a complaint with the competent consumer protection authority according to their place of residence or stay. The contact details of the Budapest Metropolitan Government Office, Consumer Protection Department are as follows

• address: 1051 Budapest, Sas u. 19. III. em., Hungary
• phone: +36 1 450-2598
• e-mail: fogyved_kmf_budapest@bfkh.gov.hu
• internet access:
  https://www.kormanyhivatal.hu/hu/budapest/szervezeti-egyseg/fogyasztovedelmi-foosztaly-2017

The contact details of other consumer protection authorities can be found at URL https://kormanyhivatalok.hu/en.

In the event of a complaint, the Consumer has the option of contacting a conciliation body, whose contact details can be found here: https://mkik.hu/en

In the event of a cross-border consumer dispute related to an online purchase or service contract, the conciliation body operated by the chamber designated by the minister responsible for consumer protection in a decree is competent (Fgytv. Section 18 (5), ITM Decree Section 14).

In case of a complaint, the Customer may use the EU Online Dispute Resolution Platform. Using the platform requires a simple registration in the European Commission system. After that, the consumer can submit his complaint via the online website, the address of which is: https://ec.europa.eu/odr.

The service provider is obliged to cooperate in the conciliation board procedure. In this context, it is obliged to send its response to the conciliation board and ensure the participation of the person authorized to establish a settlement at the hearing. If the registered office or business location of the enterprise is not registered in the county of the chamber operating the territorially competent conciliation board, the enterprise's obligation to cooperate extends to offering the consumer the possibility of concluding a written settlement in accordance with his needs

The Service Provider is entitled to unilaterally amend these TOS at any time, which amendment shall enter into force simultaneously with its publication on the Website. 

The TOS contains the general terms and conditions of the legal relationship between the Service Provider and the Customer entering into a contractual relationship with it. Regarding issues not regulated here, the provisions of the Hungarian laws and official regulations in force at all times regarding the Service Provider's activities on the Website, in particular the provisions of the Civil Code, Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society, and Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses, shall apply without any special stipulation. 

Valid from 13. 04. 2025 until revoked and/or amended.